Returns and Exchanges

At Wheelchair Rugby Australia, we want you to love what you ordered. If something isn't quite right, we're happy to help with a return or exchange under the terms below.

Eligibility Requirements

We accept returns and exchanges within 30 days of the delivery date. Items returned after this window unfortunately cannot be accepted. To qualify for a return or exchange, items must be in their unused, original condition.

For hygiene reasons, socks cannot be returned once packaging is opened unless faulty.

How to Start a Return or Exchange

1. Complete the Contact form with your order number and the item(s) you'd like to return or exchange.

2. We'll confirm via email if your return is eligible and let you know where to send it.

3. Pack the item securely and send it back to us. Once we receive and inspect it, we'll process your refund or exchange and notify you by email.

Refunds

Items in their unused, original condition can be returned for a full refund (minus shipping costs), issued to your original payment card within 5 business days of us receiving your return.

Exchanges

Items in their unused, original condition can be exchanged for an alternative size (if available) or a product of the same or lesser value.

Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, contact our team using the Contact page within 7 days of delivery with a photo of the issue. We'll cover return shipping and send a replacement or full refund.

Return Shipping Costs

• Change of mind returns: the customer is responsible for return shipping costs.

• Faulty or incorrect items: WRA covers return shipping costs.

International Orders

WRA currently only ships within Australia. If you are interested in purchasing an item and would like it delivered outside Australia, please get in touch via the Contact page and our team will assess on a case by case basis.

Questions?

If you have any questions about your return or exchange, please reach out to via the Contact form.